Americans with Disabilities Act (ADA)

Reasonable Modification

The United States Department of Transportation is revising its rules under the Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973, as amended (section 504) specifically to provide that transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

High Point Transit System will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Exceptions would include modifications that:

  • Cause a direct threat to the health or safety of others.
  • Result in a fundamental alteration of the service.
  • Are not actually necessary in order for the individual with a disability to access the entity’s service.
  • Result in undue financial and administration burden.


All requests for reasonable modifications and/or complaints regarding requests for reasonable modifications (e.g. fixed route, paratransit, or facilities) may be submitted in the following manner: via an online form, by email, by fax at 336-883-3425, by telephone at 336-883-3424 or written by mail to:

Civil Rights Compliance Officer

RE: Reasonable Modification Request

High Point Transit System

716 W Martin Luther King Jr Drive

High Point, NC 27262

When advance notice is not practicable, operators will make reasonable modifications for passengers upon request. Passengers must describe what they need in order to use the service and why this is necessary.