Utility Bill Payment Options
Cash or Check
We accept both cash and checks at all of the payment locations - City Hall main office and our Northpoint Customer Service branch office. If you return your payment by mail, please use a check. Payment drop box is located on front of the building and payments are processed on next business day.
Credit/Debit Cards and Check Payments
Use your Visa, MasterCard, Discover, or checking account (ach) to pay for utilities and other city services. We accept credit card and check payments at all of our payment locations .
We accept credit card payments via our automated interactive voice response system, too. Payments made by phone or web before 5:30 p.m. Eastern Standard Time will be posted to your utility account the same business day, Monday - Friday (except holidays). Payments made after 5:30 p.m. will be posted on the next business day.
Pay your utility bill (or other city services) online using your Visa / MasterCard, Discover or checking account.
Checking over the Phone
Your check transaction amount may be processed electronically. For your records you will receive an authorization number, however, this does not mean the transaction has cleared your bank.
Payments made before 5:30 p.m. (Eastern Standard Time) will be posted to your utility account on the same business day, Monday - Friday (except holidays). Payments made after 5:30 p.m. will be posted the next business day.
AutoPay - Monthly Credit Card Draft
With AutoPay your utility account will be automatically drafted each month via the credit or debit card you provide. Your account balance will be processed 21 days following the billing date. Register through Customer Portal to sign up.
Automatic Bank Draft
We will draft your checking or savings account each month for your utility payment. When you select bank draft, we'll send you a utility bill stating the date that the draft will be made. The typical draft date is 21 days after the billing date, excluding weekends and holidays.