Accessible High Point Transit

Bus Accessibility

High Point Transit's fleet is 100% accessible. Transit operates 17 low-floor buses with wheelchair ramps and two wheelchair securement areas. The buses do not have any steps at the doors (there are two steps halfway down the center aisle behind the rear door.) These buses 'kneel' to lower the bus about 4 inches, making it easier to step onto the bus. The ramp has a solid platform designed for wheelchair and scooter users and others who use a walker or cane or have trouble climbing steps. If you use a wheelchair, scooter, or other mobility aid or can't step up, the driver can deploy the ramp. All buses have state-of-the-art securement systems to secure customers' mobility devices. It's required that mobility devices be secured. The operator will assist you with the mobility device securements. The operator will assist with the optional lap/shoulder belts if you request.

Kneeling Buses

All trips are operated with lift-equipped buses. Kneeling buses are offered to customers who have difficulty with the first step onto the bus. When a bus "kneels," the first step lowers several inches toward the ground. All buses are equipped with this feature. If you require the kneeling feature, ask the bus operator to make the bus kneel and then board as usual.

Priority Seating

The seating nearest the front door is designed and designated with signage to provide easy access for people with disabilities. There are specific areas also designed and designated for customers with mobility devices. This area will be located nearest to the entrance that utilizes the ramp.

Service Animals 

Customers with disabilities can bring their service animal into all High Point Transit vehicles and facilities. The animal must be leashed and under the control of the customer. Service animals are animals (usually, but not always, a dog) that have been trained to perform tasks to assist an individual with a disability, such as: 

  • Guiding people who are blind 
  • Alerting people who are deaf/hard of hearing to sounds 
  • Alerting individuals to the presence of allergens 
  • Picking up and carrying objects 
  • Alerting of oncoming seizures 

Emotional support animals are not trained to do a specific task and are not service animals. They are, therefore, required to be enclosed in containers. Customers are not required to provide identification for their service animal but may be asked to describe the tasks they have been trained to perform.

Portable Oxygen and Respiratory Products

Customers can bring respirators, concentrators, and portable oxygen in transit vehicles.

Bus Announcements

  • All buses have public address and automated announcement systems, and our bus operators are required to use them to make bus stop announcements.
  • Internal announcements are made at transfer points, major intersections, final destinations, and any stop requested by a customer.
  • External announcements of the route name are made at all bus stops served by more than one bus route.

Fare Assistance

The exact fare is required on all Transit routes; drivers cannot make change. If you have a $5, $10, or $20 bill, the fare box will not issue change or a change card. If you have a disability and cannot pay the fare without assistance, the driver will assist if requested.