Due Date Extension

Can I get due date extension to have a few more days to pay my bill?  If you need a few more days to pay, you can easily get a due date extension. A due date extension allows City of High Point utility customers the opportunity to extend a bill’s due date, for a short period of time, to keep their utility account in good standing. 


How do I apply for a due date extension? To request an extension please give our Customer Service Department a call at 336-883-3111 Monday - Friday 7:30 a.m. to 5:30 p.m. (excluding holidays).


What are the requirements for a due date extension? 

  • The customer contacts the city prior to the final due date.
  • The customer has a good payment history with their utility account:
    • Certain requirements may apply
  • The extension does not exceed 14 days from the final due date.  
    • Only 1 due date extension per bill
  • The customer remains current with all utility payments during the terms of the extension. 
  • No extensions will be allowed for utility accounts that have been disconnected for non-payment.


Need additional financial assistance with your utility bill? 

Learn more about Financial Assistance