Recruitment

About High Point 911 

Telecommunicator working at a console in the 911 centerHigh Point 911 is just one of 116 primary public-safety answering points in North Carolina and is the only PSAP in the state that operates within four different counties.  Unlike many other communications centers who are typically governed by a police department, fire department, emergency management agency, or an independent consolidated center, High Point 911 is a division of the City's Department of Information Technology.  

Being a High Point telecommunicator is a demanding career as our staff must be able to critically think, operate independently, communicate clearly, collaborate as a team, and serve the community responsibly.  If you are honest, hardworking, and have a heart for public service, we would love to teach you how to do this job.  Rise to the challenge and become a High Point 911 Telecommunicator. 

The Hiring Process

The hiring procedure for High Point 911 is a comprehensive process where the applicant must provide significant details going back ten years or more.  Documentation requirements are rigid and expectations are high; those who are inattentive to details will not pass through the application process.  

In order to be successful, a candidate should follow directions, timelines, and keep the hiring manager updated of any changes that occur during the hiring process.  For most, this will be a challenging process, unlike anything they have accomplished before.  Will you rise to the challenge?

Steps to Success

  1. Evaluate whether or not you meet the minimum qualifications.
  2. Watch the video about High Point 911 (Optional)
  3. Apply Online
  4. After receiving the invitation, schedule an observation of our operations center.
    1. Out of state applicants, go to Step 5.  Step 4 will be scheduled during Step 6 for out of state applicants.
  5. Complete and return the personal history questionnaire and associated recruiting documents.
  6. After receiving the invitation, attend the hiring board interview and complete a typing test.
  7. Accept a conditional job offer.
  8. Complete a polygraph examination.
  9. Attend a psychological interview.
  10. Complete a medical examination and drug screening.
  11. Accept a final offer of probationary employment.


About High Point

The Point Baseball StadiumHigh Point is North Carolina's ninth largest city, situated in Guilford, Davidson, Forsyth, and Randolph counties - the state's only City in four counties.  The community acquired its name because it was located at the highest point of the North Carolina railroad between Charlotte and Goldsboro, at its intersection with the Great Western Plank Road that ran from Fayetteville to Salem.  The General Assembly incorporated the town in 1859.  Now, the estimated population is 117,00, in a metropolitan area of 555,000 and a larger Piedmont Triad region of 1.6 million people.

High Point's residents enjoy a wide variety of activities on a year-round basis due largely to a mild climate and an abundance of natural recreation amenities. Of the City's two public golf courses, the Oak Hollow course has been consistently rated among the top 75 public courses in the country. Fourteen tennis courts, four indoor tennis courts, two public lakes, and a substantially completed hiking/biking and greenway trail are major attributes of the City's recreational program. The City is also a working partner with community organizations that have created a world-class soccer complex to further enhance recreational sport activities in the area. The City has invested more than $24 million in upgrading the facilities at City Lake Park, which include an updated swimming pool, splash pad, lazy river, three water slides, and a conference and event center.

The High Point Theatre is a year-round performing arts facility meeting the cultural needs of the community. The Theatre features an elegant 929-seat auditorium with continental style seating. Other facilities include three large exhibition galleries for meetings, display, or receptions. The public library, the High Point Museum and Historical Park, and the Rebecca R. Smothers Piedmont Environmental Center are additional City amenities. In April 2022, the Nido and Mariana Qubein Children's Museum opened in Downtown High Point, offering additional opportunities for education and entertainment in the City. The museum was named the Visitor Attraction of the Year by the N.C. Travel Industry Association. 

Oak Hollow Lake at SunsetHeld on the shores of Oak Hollow Lake, the John Coltrane International Jazz and Blues Festival began in 2011 and has succeeded in bringing the very top names in jazz to High Point. The Festival pays homage to the blues and celebrated the life and musical legacy of the jazz genre's greatest artists. The festival attracts thousands to High Point and enjoys a burgeoning reputation as the destination for Labor Day weekend.

Major highways passing through or near High Point include Interstates 40, 74 and 85; U.S. Routes 29 and 70; and NC Highways 62, 66, 68 and 610. Piedmont Triad International Airport (GSO) is located less than 15 miles from downtown High Point. Amtrak's Crescent, Carolinian, and Piedmont trains depart from the historic and recently refurbished High Point Amtrak station. Public transportation is available within the City, and to and from other nearby municipalities.

The City of High Point has been known as the "Home Furnishings Capital of the World" for nearly a century. The City hosts the High Point Home Furnishings Market, the world's largest international home furnishings trade show each April and October, and the international "Interwoven" fabric market each May and November. Annually, these markets attract more than 150,000 domestic and international exhibitors and buyers from more than 110 countries around the world. More than 2,000 domestic and international manufacturers and exhibitors currently show in approximately 12 million square feet of permanent and temporary showroom space located in the City's downtown area. 

The City also features a network of home furnishings retailers attracting consumers from across the country. Tens of thousands of shoppers travel to the City annually to purchase home furnishings. In addition to furniture sales, the Market has been a positive impact on the City's hospitality industry. A 2018 UNC-Chapel Hill and Duke University study found that the High Point Market generates more than $6.73 billion in economic impact to the overall regional economy (the counties within a 75-mile radius from downtown High Point). UNC-Chapel Hill and Duke University's Global Value Chains Center, which conducted the study, found that the High Point Market supports 42,427 jobs in the region. North Carolina collects approximately $202 million in tax revenue each year due to the economic activity generated by the High Point Market. 

Bus Terminal in High PointOther major industries include bus manufacturing, distribution and logistics, textiles, customer service, banking, photography and pharmaceuticals. The top ten largest employers are the Ralph Lauren Corporation, Atrium Health Wake Forest Baptist, Guilford County Schools (High Point locations only), High Point University, Aetna, City of High Point, Thomas Built Buses/Daimler Trucks, Environmental Air Systems, Marsh Furniture, and Volvo Group North America.

 The City Council continues to focus on its strategic vision, including the primary goals of blight reduction, retaining and attracting young professionals, and creating a catalyst project that will transform High Point’s downtown. 


Responsibilities

  • Receive telephone calls from the public, gather essential information, and create computerized dispatch records.
  • Utilize specialized training to effectively communicate with panicked, injured, or impaired callers, obtaining vital information necessary for an efficient emergency response.
  • Coordinate efficient emergency responses using the digital trunked mobile radio system, responding to distress calls from responders, and conducting accountability and safety procedures.
  • Relay calls for service, messages, and operational information to mobile responders.
  • Dispatch emergency personnel and equipment to specified locations based on the nature of the emergency.
  • Update responders on changing conditions, hazards, and threats at emergency scenes, gather response-critical information from witnesses, and obtain necessary resources to facilitate an effective response.
  • Collaborate with Telecommunicators from other agencies, sworn and civilian Police and Fire Department personnel, Emergency Management, and other local, county, and state agencies to access and coordinate necessary resources for complex situations.
  • Coordinate with City utilities, public utility companies, towing services, and taxi companies to obtain resources for public safety situations.
  • Operate computer terminals in N.C.I.C. and D.C.I. systems to access critical information.
  • Enter calls for service into the CAD system, ensuring accurate and timely documentation.
  • Operate E911 and VESTA telephone systems to handle emergency and service request calls.
  • Operate computer-aided dispatch and 800 MHz trunked radio systems.
  • Operate recording equipment and printers for documentation purposes.
  • Adhere to OSHA and City Safety Standards and Policies to ensure a safe working environment.
  • Assist with testing, fault/maintenance documentation, and basic cleaning and maintenance of equipment in the Communications Center.
  • Perform housekeeping duties to maintain a clean and organized work environment.
Specifications

  • Formal Education:
    • High School Diploma
  • Additional Requirements:
    • Minimum age of 18 years.
    • NC DCI Certification (or ability to obtain).
    • Typing speed of at least 30 wpm.
    • Proficiency in effective and persuasive speaking, voice and diction, and discussion.
    • Valid North Carolina Driver's License.
    • Successful completion of a Polygraph Test, thorough background investigation, drug test, medical examination, and psychological evaluation due to the confidential and sensitive nature of the work.


Benefits

The City of High Point offers a comprehensive benefits package, including:

    • 401-K retirement option
    • Health and life insurance
    • 12 holidays per year
    • Membership in the Local Government Employees Retirement Plan
    • Paid vacation
    • Sick time
    • Regular review-based pay increases