Emergency Telecommunicators work with a team of responsible technical professionals to provide a critical link between the public and Emergency Responders of the City's Fire and Police departments, and relay calls for Emergency Medical Services and other jurisdictions to the appropriate agencies. They use a variety of technologies, including Computer Aided Dispatch (CAD) systems, digital trunked radio systems, and secure criminal and motor vehicle information networks to coordinate and document responses to calls for assistance in High Point. Telecommunicators work in teams, under the direction of a Team Supervisor, in 12 hour shifts, in order to provide 24-hour service every day of the year. Telecommunicators participate in training and exercises to ensure the highest level of performance and readiness for the ever-changing challenges presented by the modern Public Safety environment.
The City of High Point offers a benefit plan that includes:
Employees receive regular review-based pay increases.